How was the Help Desk created?

The Business and Human Rights Help Desk (The B&HR Help Desk) is an online platform to educate companies in Indonesia in implementing Business and Human Rights. The B&HR Help Desk is one of the activities of a project titled “Walking the Talk: Promoting Accountable Business through Advancement of the United Nations Guiding Principles on Business and Human Rights (UNGPs)”. This project is a collaboration between Indonesia Global Compact Network (IGCN), the International NGOs Forum on Indonesian Development (INFID), and Oxfam in Indonesia (Oxfam) funded by the European Union (EU). IGCN is a local network of the UN Global Compact which aims to promote 10 Basic Principles of the UN Global Compact through training, facilitation, dialogue and collaborative actions to promote responsible businesses. IGCN supports companies, civil society and academia in collaborating to support the achievement of Sustainable Development Goals (SDGs) in Indonesia.

Komnas HAM received 1,231 complaints in 2015, 1,030 complaints in 2016 and 866 complaints in 2017. During 2017, corporation ranked the second in numbers of reported alleged violations of human rights[1].

The Help Desk is based on the results of a survey conducted by IGCN and Oxfam on to what extent have companies understood the framework of the United Nations Guiding Principles on Business and Human Rights (UNGPs) and have implemented human rights policies


[1] KOMNAS HAM. “Laporan Tahunan 2016”. Komisi Nasional Hak Asasi Manusia. 2017.$LZ3FPF.pdf


The survey shows that 77% of 40 companies surveyed were interested in applying human rights policies in the company’s system. However, 72% of the companies have never heard of the UN Guiding Principles on Business and Human Rights[1]. This research shows the need for a platform to guide, educate, share lessons learned and collaborate to answer the high interest of the companies. Therefore, the B&HR Help Desk was made as a platform to build companies’ capacity on human rights.

This platform is one of the achievements on Business and Human Rights project conducted by INFID, IFCN, and OXFAM with the support of European Union.